Frequently Asked Questions

The Latest in Light of COVID-19
Operating Hours
Is Maui Ocean Center currently open?
Yes! As of January 18th, 2021, Maui Ocean Center is open to the public.
What are Maui Ocean Center’s hours?
As of September 15, 2021, park hours are 9 am to 4 pm. Advance online ticket purchases and reservations are required.
How much time should I allocate for my visit?
A visit typically takes 2-2.5 hours, but you can enjoy much of what we have to offer in a shorter amount of time.
What is the best time of day to visit?
Peak attendance typically occurs in the morning. If you prefer increased social distancing, we recommend an afternoon reservation 1 p.m. and thereafter.
What time is the last entry?
Park hours are currently 9 am to 4 pm, with the last reservation entry at 2:30 pm. Advance online ticket purchases and reservations are required. Please be aware that we close promptly. Allow yourself enough time to view exhibits and presentations at your preferred pace.
Is smoking permitted within the park?
Maui Ocean Center is proud to be a smoke-free facility. In compliance with State of Hawai‘i law, smoking, including electronic cigarette and vaping devices, is only permitted outside the park and at least thirty feet from any windows or doors.
I HAVE HEARD MAUI HAS RENTAL CAR SHORTAGES. DO YOU OFFER TRANSPORTATION?
To & From Maui Ocean Center: From your resort, options include taxi, Uber, Lyft, and The Maui Bus.

To & From Kahului Airport: The Hawaiʻi Tourism Authority and State of Hawaiʻi Department of Transportation have launched the Maui Aloha Shuttle, a pilot program that runs three times a day from Kahului Airport to West Maui and Wailea resort areas, with tickets available for purchase at a counter by the airport baggage claim. Costs are $50 to West Maui, and $35 for Wailea stops.
Health + Wellness
WHAT STEPS HAVE YOU TAKEN FOR MY HEALTH AND WELL-BEING?
Maui Ocean Center has and will continue to follow government and health authority mandates and recommendations. Based on the current environment, Maui Ocean Center wishes to continue to minimize any opportunity for the COVID-19 Delta variant in-park.

ADMISSION:

  • Tickets are required to be purchased, and reservation time must be preselected online in advance. Tickets
  • No tickets or reservations will be sold at the front gate.
  • Wheelchair reservations may also be made at the time of reservation, based on availability.
  • Ticket prices are now inclusive of general admission and The Humpbacks of Hawaiʻi Sphere Experience.
  • Contact information, including email, will be required, and guests are encouraged to show their electronic confirmation at gate entry.


UPON ENTRY:

  • Face masks covering the nose and mouth are required for all guests 2 years of age and older while indoors.
  • Thermal temperature check is required by all guests 2 years of age and older. If your temperature shows in the “red zone,” you and your party will not be permitted entry.


IN-PARK:

  • Digital park map access is available via QR code for convenience and to support our ongoing commitment to reducing touch points and encouraging sustainable living.
  • Virtual Marine Naturalist presentations and virtual park maps are also provided via QR code and allow our guests to watch and listen to marine naturalists at their leisure rather than in a scheduled time format.
  • Personal headphones are highly encouraged to enjoy the presentation without disruption and as a courtesy to other guests. Headphones are also available for purchase at Maui Ocean Treasures.
  • “Follow the Yellow Tang” ground decals to aid required 6’ social distancing and one-way pedestrian flow.
  • Face masks covering the nose and mouth are required for all guests 2 years of age and older throughout the park while indoors. Guests may remove their masks when outside or when actively eating or drinking while seated at Seascape Restaurant and Reef Café only.Sanitization stations with contactless dispensers are available throughout the park (refer to park map for locations).
  • Hand washing stations with contactless soap dispensers in all restrooms (refer to park map for locations). Contactless payments are highly encouraged.


Seascape Restaurant:

**As of September 15, 2021**

Proof of full COVID-19 vaccination in 2021 is required (2 doses for Pfizer and Moderna, 1 dose for Johnson & Johnson) for all Seascape Restaurant guests 12 years of age and older prior to entry. Photo identification matching proof of vaccination will be required from each guest.

Acceptable forms of proof include: Travel Safe Hawaii uploaded vaccination card via your mobile device, photo of vaccination card, or hard copy of vaccination card (proof of a negative COVID-19 test will not be accepted).

Exemptions include: Children 11 years and under only.

Additional requirements may be implemented without notification based on recommendations or mandates from health and government officials.

Maui Ocean Center reserves the right to refuse entry to any person for any reason.

TICKET ADMISSION + RESERVATIONS
Are tickets sold at the front gate?
No tickets or reservations will be sold at the front gate. Tickets are required to be purchased online, and reservation time must be selected in advance. Our new user-friendly ticketing and reservation system is available on our website to support capacity guidelines and contactless payments.
Are reservations required in advance?
Yes! Reservations are required. Tickets are available for purchase online, and entry times are scheduled every 30 minutes. The last reservation slot is currently at 2:30 pm.
How do I purchase tickets and make reservations?
Tickets must be purchased online, in advance. Tickets are date and time specific to control park capacity. We offer individual ticket pricing for Adults, Children (4-12 years), and Seniors (65+ years). Tickets are non-refundable.

Nā Hoa Kai Members must input their VIP code when making reservations. If you need this code re-sent to you via email, please contact us at aloha@mauioceancenter.com.

We offer a discounted ticket price for kama‘āina (residents) and active U.S. military members. Please present valid identification at entry.
Is my reservation limited to a 30-minute time slot?
No. Reservations serve to stagger park entry, not to serve as a time limit.
What does my ticket include?
Admission to the park for up to 2.5 hours, the Humpbacks of Hawaiʻi virtual Sphere Experience (a limited time offer; value $6.95 per person), and complimentary parking.
How does my reservation time work?
You are welcome to enter the park up to ten minutes prior to your reservation time and twenty minutes after your reservation time. If you arrive beyond twenty minutes of your reservation time, you forfeit your entry. We will try to accommodate you at the next available time, but this cannot be guaranteed. If the next reservation time is sold out, we will offer you another date and time — however, a processing fee may be applicable. If you are not able to reschedule, your entry fee is not refundable.
Why do you require my contact information?
Full contact information, including the purchaser’s address, mobile phone number, and email, is required upon ticket purchase. This will enable us to forward your ticket and reservation e-confirmation and will allow us to reach out should contact tracing be necessary.
What payment methods does Maui Ocean Center accept?
Visa, Mastercard, American Express, Discover.
Is admission needed to shop or dine?
Aquarium admission is not required to shop at Maui Ocean Treasures, or to dine at Seascape and Reef Café. Please check-in at the admission gate. You will be asked to provide your contact information and will be given access to shop and dine for up to one hour. Seascape Restaurant:

**As of September 15, 2021**

Proof of full COVID-19 vaccination in 2021 is required (2 doses for Pfizer and Moderna, 1 dose for Johnson & Johnson) for all Seascape Restaurant guests 12 years of age and older prior to entry. Photo identification matching proof of vaccination will be required from each guest.

Acceptable forms of proof include: Travel Safe Hawaii uploaded vaccination card via your mobile device, photo of vaccination card, or hard copy of vaccination card (proof of a negative COVID-19 test will not be accepted).

Exemptions include: Children 11 years and under only.

Seascape Restaurant

**As of September 15, 2021**

Proof of full COVID-19 vaccination in 2021 is required (2 doses for Pfizer and Moderna, 1 dose for Johnson & Johnson) for all Seascape Restaurant guests 12 years of age and older prior to entry. Photo identification matching proof of vaccination will be required from each guest.

Acceptable forms of proof include: Travel Safe Hawaii uploaded vaccination card via your mobile device, photo of vaccination card, or hard copy of vaccination card (proof of a negative COVID-19 test will not be accepted).

Exemptions include: Children 11 years and under only.

Are strollers or wheelchairs available?
Complimentary wheelchairs can be reserved in advance and picked up upon check-in on a first-come, first-served basis, with options found in your online ticket purchase process. Availability is limited. Maui Ocean Center is ADA compliant. Strollers are currently not available.
Can I Bring My Service Dog?
Service dogs that are trained to do work or perform tasks for individuals with disabilities are absolutely welcome. Per the ADA, dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. For more information, visit ADA.gov.
DO YOU OFFER SENIOR DISCOUNTS AND SPECIAL HOURS?
We sure do! Please refer to our Buy Tickets page for current senior ticket pricing for those 65+ years. We encourage our seniors to attend the park during Maui’s shoulder seasons of January, May, September, October, early November, and the first week of December. Generally, there are fewer crowds in these months during the late afternoon.
Membership + Community
CAN I MAKE A DONATION?
You absolutely can! Maui Ocean Center founded the Marine Institute at Maui Ocean Center, a 501c3 nonprofit organization. There are three ways to donate to the Marine Institute while visiting Maui Ocean Center: donate via credit card at Maui Ocean Treasures gift shop, "round up" your purchase at Maui Ocean Treasures, or donate directly through this form. All donation proceeds support their mission of restoring Hawaiʻi's reefs and rescuing and rehabilitating Hawaiian green sea turtles.
How do I become a member?
Nā Hoa Kai (Ocean Friends) annual memberships may be purchased online. We will not be selling memberships at the front gate. Visit our Membership page for a complete description of the fantastic benefits and prices.
Presentations + Activities
What events are happening on the day of my visit?
Our knowledgeable marine naturalists provide in-person presentations at various exhibits throughout the day. Be sure to bring your questions!
Guests may also tune in to virtual marine naturalist presentations at any time during your visit via QR code. Bring your smartphone mobile device and simply scan the code with your camera or preferred QR scanner. We recommend bringing your own headphones or purchasing a pair at the Maui Ocean Treasures gift shop.

In June of 2021, we launched Ocean Aloha, go green for blue, Maui Ocean Center’s island-based marine conservation program. With Ocean Aloha, we focus on further educating our visitors and residents on the importance of caring for our natural resources. Visit our island cultural practitioners for storytelling, demonstrations, and interactive learning opportunities. Keiki (children) can also enjoy edutainment with our 8-year-old Maui Keiki Ambassadors, Imani, and Liam via a giant monitor located at the Lauwai. Ocean Aloha
What areas are currently closed due to COVID-19 social distancing / health guidelines?
Makai Theater.
Do you have scheduled presentations or feedings?
Our marine naturalists love sharing ocean education with our guests! Catch presentations daily at locations throughout the aquarium, or learn more virtually by scanning our virtual presentation QR codes at various locations throughout the park.

Presentation Schedule:*
Shallow Reef: 9:30, 10:30, 1:30, 2:30, 3:30
Blacktip Sharks: 10:15, 12:00, 3:15
Open Ocean: 11:00, 3:00

*We exhibit marine animals in realistic, natural environments and feed them according to their needs; therefore, regularly scheduled feedings are not guaranteed, and presentations may be canceled without notice.
Does the aquarium have whales and dolphins?
Maui Ocean Center respectfully complies with the County of Maui ordinance prohibiting the exhibit of cetaceans (whales and dolphins). We invite you to visit our Humpbacks of Hawai‘i Exhibit and Sphere Experience for an in-depth look into their deep-sea realm.
What is the Sphere Experience?
Maui Ocean Center’s newest exhibit is an astonishing, virtually immersive experience that brings you eye-to-eye with Hawaiʻi’s humpback whales. For a limited time, the Sphere experience is included in your ticket price (a $6.95 per person value). Showings begin every half hour on a first-come, first-served basis and are 12 minutes long. The final showing starts at 3:00 p.m. No reservations are required. To accommodate social distancing guidelines, attendance is limited per show.
DINING + REFRESHMENTS
Where can I eat?
There are two dining options available: Seascape Restaurant and Reef Café. Seascape Restaurant offers outdoor seating, harbor views, and award-winning cuisine and cocktails. Reef Café is located at the park's center and serves fresh bistro-style salads, sandwiches, and refreshments. Enjoy socially distanced outdoor seating, and don’t forget to order a Pineapple Dole Whip!

Seascape Restaurant:

**As of September 15, 2021**

Proof of full COVID-19 vaccination in 2021 is required (2 doses for Pfizer and Moderna, 1 dose for Johnson & Johnson) for all Seascape Restaurant guests 12 years of age and older prior to entry. Photo identification matching proof of vaccination will be required from each guest.

Acceptable forms of proof include: Travel Safe Hawaii uploaded vaccination card via your mobile device, photo of vaccination card, or hard copy of vaccination card (proof of a negative COVID-19 test will not be accepted).

Exemptions include: Children 11 years and under only.

Do I have to wear a face mask at Reef Café and Seascape?
While seated and consuming food or beverages, you are welcome to remove your face mask.

Seascape Restaurant:

**As of September 15, 2021**

Proof of full COVID-19 vaccination in 2021 is required (2 doses for Pfizer and Moderna, 1 dose for Johnson & Johnson) for all Seascape Restaurant guests 12 years of age and older prior to entry. Photo identification matching proof of vaccination will be required from each guest.

Acceptable forms of proof include: Travel Safe Hawaii uploaded vaccination card via your mobile device, photo of vaccination card, or hard copy of vaccination card (proof of a negative COVID-19 test will not be accepted).

Exemptions include: Children 11 years and under only.

Can I bring my own food and beverages?
Outside food or beverage is not permitted at Maui Ocean Center. Exceptions are made for infants (under 2 years), school groups (with prior approval), and those with special medical needs. Please see a park entrance attendant for more information. No chewing gum is permitted in the park.

Do you recycle?
Absolutely! Please dispose of garbage and recyclables at designated bins throughout the park. We donate redemption refunds to the Marine Institute at Maui Ocean Center (MOCMI), a 501©3 non-profit organization to support turtle rescue and recovery efforts. For more information on the Marine Institute, visit MOC Marine Institute.

SHOPPING
Are there shopping opportunities in-park?
Yes! Our world-class gift shop, Maui Ocean Treasures, offers island-style marine-themed gifts.

Please keep social distancing guidelines in mind. We encourage customers to refrain from touching products unless they intend to purchase them. Sales representatives are happy to assist you!
Can I purchase headphones for the virtual naturalist presentations?
Absolutely. Headphones in various styles and price points are available for purchase at the Maui Ocean Treasures gift shop.
Are face masks available to purchase?
Yes! Maui Ocean Treasures offers a variety of face mask styles and price points, including marine-themed masks.
What unique, island signature items do you offer at Maui Ocean Treasures?
We are the only Maui retailer offering Pandora collectible jewelry. Peruse our extensive collection of made-in Hawaiʻi art and indulge in Maui’s own Fin-Tastic Fudge. Visit Maui Ocean Treasures’ Support Sustainability department featuring a selection of products to support our future generations.